Excellent Service Technician

Jim from Golden Valley, MN

125 days ago

Ben arrived on time and was very professional. His HVAC knowledge was quickly evident as he confirmed my faulty thermostat was a symptom of a larger furnace problem. Ben politely tolerated my endless questions and provided thoughtful responses to each. Suspecting a failed heat exchanger, Ben tried to verify with an exhaust gas analyzer. When his analyzer failed, he left our house and returned later with a functioning unit. The new analyzer quickly confirmed our furnace was unsafe to operate. With my consent, Ben shut off the furnace, gas supply and tagged our furnace as out of service. Ben then quoted a repair estimate and we discussed the risks of doing a major repair on 20-YO Furnace, At my request, Ben arranged a next day appointment with Tony Kroening to discuss repair vs. replacement options. Before departing, Ben left us with two space heaters to supplement our secondary heat source, a gas fireplace. As noted above, Ben is knowledgeable, professional and polite. Our safety was always his highest priority. Employees like Ben explain why we've been Countyside customers for more than 20 years!

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Response from Countryside Heating and Cooling Solutions:

Hi Jim- Thank you for your 5-star review! We are honored that you have trusted us with your HVAC needs for two decades. We truly appreciate your loyalty and continued support. Our goal is to keep you a satisfied customer for years to come. Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team

Best surprise ever....

Jan from Golden Valley, MN

132 days ago

Truly a G-d send...Water heater leaking one minute replaced within a very reasonable time with old heater removed; floor and surrounding area dried and new better looking water heater installed ..Everybody couldn't have been nicer from Maggie in the office to Ben and his work buddy (sorry your name escapes me at the moment) and then the co-owner brings over a necessary part to complete the same day work. Thanks Lance

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Response from Countryside Heating and Cooling Solutions:

Thank you for your 5 star review! We are glad you had a great experience working with all members of our team. We truly appreciate your business and hope to keep you a satisfied customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team

Alway great service

Judy from Golden Valley, MN

568 days ago

No nonsense, just excellent work. Quiet, gets the job done.

Wonderful experience as a new customer

Jan from Golden Valley, MN

986 days ago

very wonderful experience with Mike Wilson On time ..got the issue solved.Went the extra mile to get necessary parts to complete job

Always polite, neat and does what needs to be done.

Judy from Golden Valley, MN

2577 days ago

Appreciate the fine service. Quick, quiet and efficient.

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Response from Countryside Heating and Cooling Solutions:

Hi Judy!- Thank you for your 5 star review! We are glad you always receive fine service from us! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team